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Measure
Independent analysts capture TPQ measurements by type and category on our state-of-the-art iOS and Android app.
TradeScope IQ provides businesses with innovative and effective TPQ measurement solutions, combining independent analysts with state-of-the-art software to show you exactly where customer experience is won or lost.
A complete approach that turns customer touch points into measurable, actionable insight.
Independent analysts capture TPQ measurements by type and category on our state-of-the-art iOS and Android app.
Easy-to-read dashboards deliver clear, evidence-based reporting to every level of your business.
Expert suggestions and targeted training close TPQ shortfalls and turn insight into improvement.
Six clear steps, repeated continuously, to keep quality rising.
Identify the departments and the touch points to be measured.
Design the measurement plan, criteria and analyst schedule.
Analysts capture measurements on the app, by type and category.
Data is validated and analysed to reveal trends and gaps.
Results are shared through dashboards at all levels.
Expert recommendations and training drive lasting change.
Better touch points convert more customers and grow revenue.
Reduce staff turnover across all business units with clear goals and training.
Improve your Customer Satisfaction Index and customer retention.
The TradeScope IQ platform was built to be customisable to any business need for measuring TPQ. The analyst app runs on both iOS and Android, backed by a reliable back-end system. The application and back end are white-labelled, opening the opportunity for international use by other companies.
We're inviting driven entrepreneurs internationally to bring TPQ measurement to businesses in their country or region, backed by a proven model and our white-labelled, world-class technology.
Client stories coming soon.
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Identifying improvements and upgrading our software and app on a continuous basis.
Creating opportunities in more business environments to improve TPQ categories.
Using AI for unbiased resolution of TPQ shortfalls and opportunities.
Tell us about your business and we'll show you how TPQ measurement can lift your results.